Privacy Policy

1. Information We Collect

When you reserve a villa, submit an inquiry, or partner with Willo Stays, we collect information necessary to deliver exceptional hospitality services. This includes:

• Personal Identifiers: Name, email address, telephone/mobile number, and government-issued identification required for mandatory guest verification upon check-in.
• Reservation Details: Booking dates, villa selections, guest party size, special culinary requests, and arrival times.
• Billing Information: Payment transaction confirmation details processed securely via certified banking gateways. We do not store raw credit card numbers or CVV codes on our servers.
• Communication Records: Messages exchanged with our concierge team via WhatsApp, phone, or email to assist with your stay.

2. How We Use Your Information

We utilize collected information strictly for legitimate hospitality and guest service purposes:

• Fulfilling and confirming your luxury villa reservations and coordinating on-site staffing.
• Providing 24/7 concierge assistance, including itinerary planning, directions, and dietary customizations.
• Issuing digital booking receipts, invoices, and stay guidelines.
• Sending exclusive seasonal discounts, new villa preview invitations (which you may opt out of anytime).
• Complying with statutory guest registry laws under Indian hospitality regulations.

3. Data Protection & Security

We employ strict industry-standard 256-bit SSL encryption, firewalls, and restricted administrative access protocols. We never sell, rent, or trade your personal information to third-party marketing companies. Data is shared exclusively with our verified on-ground villa supervisors and certified payment processors strictly to facilitate your reservation.

4. Cookies & Web Tracking

Our website uses essential functional cookies to remember your search parameters (such as check-in/check-out dates and guest count) and ensure swift navigation. You may disable cookies in your browser settings at any time without impacting basic browsing functionality.